Shipping and Delivery

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification (time frame: within 24 - 48 hours after ordered date), you can expect to receive your order within the following time frame:

  • In Metro Manila Areas: 1 – 7 calendar days (except Sundays and holidays)
  • In Non-Metro Manila Areas: 5 – 12 calendar days (except Sundays and holidays)
  • Note: For orders of high capacity powered items (i.e. battery bank) and items with liquid content (i.e. perfume, ink cartridges) for delivery to Visayas and Mindanao areas, item(s) will be shipped via sea due to aviation/airline restrictions. Please expect an additional 15 days on top of the expected delivery date.

    Whenever we encounter multiple items in a single order, we ship each item as soon as they are made available.

    Shipping time for all items under one order number will still follow the applicable delivery time frame on your area.

    Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee the delivery of your order for a specific time or date.

    Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

    Your orders may be delivered on a weekend or a holiday depending on our courier's availability. You will be notified should your order be delivered outside of business days.

    Although we currently do not have an option for express delivery, we always ensure that your orders are delivered within the promised delivery timeframe.

    Once shipped, you should receive your order within the promised delivery timeframe of 1–7 business days for Metro Manila areas and 5–12 business days for non-Metro Manila areas. Please note that deliveries for imported items may take longer.

    We usually send one notification per order number even if this includes multiple items. You will however receive one notification for every item that is tagged as shipped or out for delivery.

    Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.

    You will receive a SMS notification once your order is out for delivery and our rider will communicate with you via call or SMS upon arrival at your address.

    Successmall is a platform for various merchants which is why items may come from different places.

    For cancellation requests, please call us or send us an email through so we can advise our courier to stop the delivery ahead of time.

    You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

    You can also contact our customer service at immediately after purchasing to inform us. The third party should present a valid ID along with the letter of authorization from you.

    Successmall Philippines can deliver to all serviceable areas. However, there are still some geographical restrictions. If our couriers are not able to deliver to your area, we will inform you through call right after you place your order.

    We work in partnership with LBC. For orders within Metro Manila, we deliver within 7 business days upon finalizing the full payment. For orders outside Metro Manila, we deliver within 12 business days with the exception of some remote areas.

    International shipment is not available at Successmall at the moment.

    Successmall will deliver your order following the address you provide during checkout, whether it is your house address or office address.

    In case you want to change your delivery address afterward, please send us your inquiry at we will help you to change the address and also send you a confirmation once done.

    NOTE:Delivery addresses can only be changed if the orders have not been endorsed or packed by Successmall or our Partner merchant. Once endorsed, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

  • Can I pick up my order at Successmall office?
  • Successmall doesn't offer this option for now.

    We currently do not offer delivering different items to different addresses for the same order.

    Should you want to have your items delivered to different addresses, we would recommend placing different orders (items to be delivered to the same shipping address should be put together in 1 order).

    An SM Shopping Mall pickup point option for purchased Successmall items. *Initially available only for Metro Manila shipping address.

    For more information about shipped via Store Pickup, click here


    Enjoy a wide range of Products Delivered To You By Success Mall Philippines

    Successmall is one of the biggest online shopping platform in the Philippines, with a large variety of products offered to their very valuable customers. And while the online group boasts great and easy online shopping experience, what makes Success Mall a truly effortless shopping option is the fact that they deliver the items you have ordered right to your doorstep. And unlike other groups out there, the fast and reliable delivery system of the group showcases how Successmall sells and fulfills their duty as the top online se-commerce group in the country.

    The Successmall shipping and delivery is quite a useful and downright needed concept for online shopping in general. Many brands have to deliver the items that the customers have ordered, all to fulfill the idea that they no longer need to go to a physical store, or travel varying distances to get the products that they want. What makes the Successmall delivery system unique is that the group uses multiple ways of getting your items delivered. One is through the LBC company, which is a proven carrier service in the Philippines. Another option is through the company’s own Successmall Express, which deals with retail and rush items that you can get as soon as possible. You can also track the progress of your order through the order status option with the website and app, to see how the process of the shipping is taking place. And now that Successmall is offering free shipping, it is now much eaiser now to shop online.

    Your Favorite Items, Can be Shipped for Free!

    Free shipping. This request has always been demanded by customers whenever they want something delivered to their doorstep, and Successmall obliges with this to make shopping much more effortless. Initially, customers who purchase items at a minimum of P2000 get their items delivered for free by the company. Today, regardless of how much items you buy, or how small the price you are getting, you get free shipping if you live within Metro Manila. This idea truly makes effortless shopping a great bonus for those who are fans of Successmall, and provides a wonderful experience for the first time buyers!